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FAQ
What’s the safest first use case for an autonomous agent in a live portfolio?
Start with a bounded workflow like leasing follow-ups or maintenance triage. Add clear guardrails: spend thresholds, safety rules, escalation paths, and audit logs. Aim for fewer back-and-forth loops, not full autonomy on day one.
We have 12+ tools and messy records, where do we start with unification without ripping everything out?
Pick a single "source of truth" per entity, then standardize canonical IDs for buildings, units, tenants, and vendors. Add data contracts and validation rules, then move to event-driven updates. Observability catches broken feeds and duplicates early.
How can we prove tenant experience work will improve retention, not just create another app?
Treat the app as the front door to operations. Success comes from unified identity, consistent event tracking, and closed-loop service recovery. Measure resolution time, repeat issues, response delays, and churn by cohort. If ops gets faster and clearer, retention follows.
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